GENERAL CONTRACTING CONDITIONS, USERS

PRIOR INFORMATION

The present web page (www.lgs-analisis.es) is the property of EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U with Fiscal Identification Number B76760172, Registered at the Company Registry in Santa Cruz de Tenerife in Volume 3554, Sheet 213, Page TF 60600, First registration, with fiscal address in Calle La Rosa, no. 12 – 1º 38002, Santa Cruz de Tenerife – Canary Islands, Spain and e-mail address info@lgs-analisis.es.

The present General Conditions of Contracting regulate the relationship of distance selling or face to face between EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U and the user or final customer, in accordance with the legal stipulations, and especially Act 7/1998, of 13th April, on General Conditions of Contracting, Act 3/2014, of 27th March, by means of which the revised text of the General Act for the Defence of Consumers and Users, Organic Act 15/1999, of 13th December, on Protection of Data of a Personal Nature, Act 7/1996, of 15th January, on Planning of Retail Trade, and Act 34/2002 of 11th July, on Services of the Information Society and Electronic Commerce.

EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U, reserves the right to carry out the modifications that it considers appropriate, without prior warning, to the present General Conditions. These modifications may be made on the Web Portal, in any way which is admissible in law and will be obligatory during the time that they are published on the web site and until they are validly modified by other later modifications. Nevertheless, EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U reserves the right to apply, in certain cases, the Particular Conditions of Contracting in preference to the present General Conditions when it is considered appropriate, announcing them at the right time and in the right way.

We offer a platform (including the web site www.lgs-analisis.es, the property of EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U, as well as mobile applications, social media, etc.), on which it is possible to publish offers about products and/or services of your own. As a supplier of the platform, we help to make transactions with products and services on our platform possible. EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U, will act as a seller.

Any service or product which you acquire on this web site will be subject to the Conditions of Use and the General and/or Particular Conditions of the company. The Company is responsible for the service and/or product offered and complaints or any matter deriving from or related with them.

The purpose of the web portal is to make available to customers or users the products and/or services offered, as well as to supply some tools such as the payment gateway.

Likewise, you can subscribe to the newsletter so as to receive the offers or our products and/or services or general information which may be of interest to you. As the end user or consumer you expressly declare that you know, understand and accept the Terms of Use of the Website and the present General Conditions. In the same way, you declare that you are of adult age and have the legal capacity and the ability to act necessary for access to the EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U website and to make purchases on it.

In order to buy our products or services, you can go to the corresponding section of our online store. It is an indispensable requirement that you should be registered as a user of the web portal to make a purchase of a product or service announced online. You can gain access to the corresponding section for registration on the Web Portal itself.

TRANSFER

In accordance with this Agreement, you will not transfer, transmit or negotiate your rights or obligations in any other way. We shall have the ability to transfer or transmit all or part of our rights or obligations to another person in accordance with this Agreement.

SCOPE OF USE

The web site and our products or services are designed for personal, non-commercial and not-for-profit use by you, unless the contrary is expressed in writing. You can only gain access to the web portal through our application (APP) or via the standard web page, by means of the mobile navigators and other similar applications for users and you will be able to gain access as a registered user by using your credentials, but not by means of a robot, spider, off-line reader, automatic search/recovery application or other automatic or manual devices, tools, recovery processes, indexation, or data collection devices on our website, via scraping, spidering or in any other way. As an exception, which is revocable by us at any time, the operators of public search engines may use spiders to copy materials from the web site with the sole objective of creating search indexes, and only in as far as is necessary, for public access to the material, but not caches or files of this material.

CHARACTERISTICS, OPTIONS AND VALIDITY of the services and/or products of EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U

The online store shows the essential characteristics of the products and services offered by EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U. and, if applicable, and if necessary, the Particular Conditions applicable to them. In fulfilment of the current regulations EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U., offers information about all the services, their characteristics and prices. Nevertheless, EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U. reserves the right to withdraw, replace or change the products or services which are offered on its web portal, by means of the simple change of content. In this way, the services and products offered at each moment by the web site will be governed by the General and/or Particular Conditions that are valid in each case. Likewise, EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U, will have the power to cease to offer, without prior warning and at any moment, access to the above-mentioned services.

GUARANTEES

All the products and services offered on the web page enjoy the guarantee corresponding to the type of service and the time and manner of provision of the services you have asked for. EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U, has a customer services department, which you can contact via the telephones 922 533 680 – 928 232 947, Monday to Friday, 08:00 a.m. to 7:00 p.m. or by e-mail at info@lgs-analisis.es where you may also direct any complaints.

Given that we only offer the web site and services for non-commercial use, we will never be responsible for:
1. loss of income or rents;
2. real or expected loss of profits;
3. loss of business; or
4. indirect or consequential losses (and, in avoidance of any doubt, we understand that the words “consequential losses” mean “losses deriving from the consequences, whether or not they are foreseeable, known or expected losses or those of any other kind”).

PRICES

All the products and services indicate the price in euros (€). If applicable, any other tax will be indicated likewise.

COSTS AND PROVISION OF THE SERVICE

The costs relating to the service or product bought will be detailed in the corresponding invoice together with form of payment and execution of the service. The user will be able to pay for the product or service purchased by opting for any of the following ways, and must indicate his choice during the purchasing process.

CREDIT CARD via the RedSys Payment Gateway

All the operations which involve the transfer of personal or bank data will be conducted by using a secure environment. All the information which you transfer to us travels in code on the net. Likewise, the data on your credit card are entered directly on the page of the RedSys payment gateway and are not entered or recorded on any server of EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U.

This form of payment is valid only on the web. Hiring of other face-to-face services can be undertaken with TPV payment at the Laboratory of EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U, which will be supplied to the customer in an appropriate manner, or alternatively in cash at the counter.

When the price of a purchase has been charged fraudulently or unduly using the number of a payment card, the owner may demand immediate cancellation of the charge. In such a case, the corresponding entries of debit and repayment in the accounts of EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U and of the owner will be made as soon as possible. However, if the purchase was indeed made by the owner of the card and the demand for repayment were not the consequence of having exercised your right of cancellation or of termination and, therefore, you asked improperly for the cancellation of the corresponding charge, it will remain obliged vis-à-vis

EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U, in compensation of the damages caused as a consequence of the cancellation.

EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U undertakes to provide the service within a maximum of (described in the particular conditions of the service) days, to be counted from the day when the customer or user purchases the product or service, which he must exchange in a period of not more than 180 days.

CANCELLATION, REPAYMENT OF THE PURCHASE PRICE AND COMPLAINTS

The customer will have a minimum space of fourteen (14) calendar days to cancel his/her purchase, to be counted from the day of making the contract, without any penalty and without any indication of the reasons to the service provider. The exercise of the right of cancellation must occur by notification by written communication, to the e-mail address info@lgsanalisis.es, or alternatively by sending your letter to our postal address Calle La Rosa, nº 12 – 1º 38002, Santa Cruz de Tenerife. According to the provisions of Article 103 of Act 3/2014, of 27th March, by means of which the revised text of the General Defence of Consumers and Users Act is modified, the supply of services or goods in accordance with the specifications of the consumer or clearly personalised, or which, by their nature, cannot be returned or can deteriorate or become out of date quickly, are exempt from cancellation.

The User – final consumer – of the product or service offered by EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U on its Web Platform, social media or advertising newsletters, will be guaranteed in all these rights by EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U

REIMBURSEMENT OF THE PAYMENT

The reimbursement of the sums paid by end users who use the payment gateway of EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U. will take place using the same means of payment used by the customer, as long as the contrary has not been ordered. EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U. will repay the sums paid by the customer within fourteen (14) calendar days from the date of reception of the exercise of the right of cancellation. In case of an unjustified delay by EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U, with regard to the return of the sums paid, the customer may claim double the sums paid, without prejudice to his or her right to be compensated for the damages or losses suffered which exceed that sum.

If reimbursement is because of a service.

If you change your opinion about an order, or the service chosen is not correct, please, get in contact with EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U, to find out about the instructions for modification within four (4) calendar days from when you requested the service.
However, if the service is different from the one you really need, or is not appropriate, please inform EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U of this directly, within the space of four (4) calendar days counted from the date on which you requested the service to proceed.

CLAIMS

If the user/customer wishes to present a claim against EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U he can send it in writing to Calle La Rosa, nº 12 – 1º 38002, Santa Cruz de Tenerife, or via en e-mail to info@lgs-analisis.es. Likewise, EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U. reserves the right to bring civil or criminal actions that it considers to be appropriate for improper use of its web portal and its contents or for breach of the present General Conditions. The relationship between the final consumer and EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U, will be governed by the current regulations which are applicable in the entire territory of Spain. If any controversy arises, the parties may submit their conflicts to arbitration, mediation or go to the exclusive jurisdiction of the courts of Santa Cruz de Tenerife.

COOKIE POLICY

A cookie is a file which is downloaded onto the computer/smartphone/tablet of the user as he gains access to certain web pages to store and recover information on the browsing from the said device.

EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U uses the following cookies at this web site:

cookies that are strictly necessary for the provision of certain services expressly requested by the user: if these cookies are de-activated, you will not be able to correctly receive our contents and services.
analytical cookies for the statistical analysis of the behaviour of the set of users as a whole: if these cookies are de-activated the web site may continue to function correctly.

Cookies Information (*) Purpose

Our own. It stores the session data of the user. Access to the download service of analytical results.

Analytical: Google Analytics. Preferences of the user, information on the interaction with the web-site (service requested, date and time), type of navigator and language, geographical location, pages visited and details of the equipment of the user, flow data on clicks, statistical reports on the traffic on the web site, the total audience, how users find the web page, how they use it and whether it functions correctly.

(*) The information obtained through these cookies, with reference to the user’s equipment, may be combined with his personal data only if you are registered at this web site.
Below, we offer you links where you will find information on how you can activate your preferences on the main browsers:

Activating Cookies Acceptance of Cookies If you continue browsing once you have been informed of the Cookie Policy, we shall understand that you accept the use of cookies by the web site and applications. However, if you wish, you can change the configuration of cookies at any moment, by configuring your browser to accept, or otherwise, the cookies that you receive or so that the browser warns you when a server wants to save a cookie. We inform you that if you block or do not accept the installation of cookies, it is possible that certain services will not be available without the use of cookies and you will perhaps not be able to gain access to certain services or to take full advantage of everything that our web-sites and applications offer you.

When you gain access to this web site or application for the first time, you will see a window where you are informed of the use of cookies and where you can consult the “Cookies Policy”. If you consent to the use of cookies, if you continue browsing or if you click on any link, it will be understood that you have consented to our cookies policy and therefore the installation of cookies on your equipment or device.

If you have any doubt about this cookie policy, you can contact EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U. at lopd@lgs-analisis.es.

The web site of EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U., can modify this Cookies Policy according to legislative requirements, regulations, or with the purpose of adapting this policy to the instructions given by the Spanish Data Protection Agency. For this reason, Users are advised to visit the page periodically.

CONFIDENTIALITY

In accordance with what is established by the current regulations, on Protection of Data of a Personal Nature, EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U., informs users that the personal data collected during the process of registration and subsequent purchase, will form part of a file created under its responsibility, with the purpose of handling those actions by the user and managing the subsequent actions derived from them.

Likewise, EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U, informs you of the possibility of exercising your rights of access, rectification, limitation of treatment, suppression, portability and objection to the treatment by means of a letter to our postal address at Calle La Rosa, nº 12 – 1º 38002, Santa Cruz de Tenerife, or through the e-mail address lopd@lgs-analisis.es. While you do not indicate the opposite to us, we will understand that your data have not been modified, with the result that you undertake to notify us of any variation and that we therefore have your consent to use them so as to be able to inform you of new offers and services deriving from our activity or related with our products and services.

During the process of purchase you will have to identify yourself with the username and password supplied or fill in the basic form which you must complete entirely. These data will not be public. You make yourself responsible for treating your credentials (user name and password) in a confidential and responsible manner obtained in the registration as a customer of the portal, and you may not transfer them to anybody else. Once the purchase process is finalised, the customer will receive confirmation of his purchase by e-mail It is indispensable that during the purchasing process, the user should indicate a valid e-mail. If in the twenty-four hours following the purchase, you do not receive confirmation, get in contact with EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U., at the customer service telephone number 922 533 680 – 928 232 947 or via the e-mail address lopd@lgs-analisis.es. All the web contents are in Spanish.

Once the product or service is acquired, the user will receive the corresponding invoice or bill. In any case, he may ask for the invoice from info@lgs-analisis.es.
More information on Data Protection at the web site http://lgs-analisis.avisolegal.info/

PRIVACY POLICY

In fulfilment of the current provisions for the Protection of Data and Act 34/2002, of 11th July, on Services of the Information Society and E-commerce, we inform you that your personal data will form part of the records of treatment activity that belong to EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U, with the aim of being able to provide you with and to offer you our services. We likewise inform you that when you register as a user, supplying an e-mail address and a password or when you fill in the corresponding form, a necessary requirement for buying products and services, Users give their express authorisation for those personal data and any other data which they have provided in their user profile, to be treated and also used to send commercial communications for promotion or advertising of the services and products offered by EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U

In any case, we inform you that you can exercise your rights of access, rectification, limitation of treatment, suppression, portability and objection to treatment by means of a letter to the postal address in Calle La Rosa, no. 12 – 1º 38002, Santa Cruz de Tenerife, or via the e-mail address lopd@lgs-analisis.es., accrediting your identity by means of a photocopy of your National Identity Document/Foreign Citizen Identification Number or equivalent.

EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U, informs you that it strictly fulfils the current regulations with regard to the protection of data.

EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U, informs users that it has proceeded to create a profile on different social media, including Facebook and Twitter, with the main aim of giving publicity to its products and services and that it will use different networks and friendly pages for this activity.

If the user has a profile on any social network on which EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U. is also active and you have decided to join the page created by EUROFIN S, thus showing interest in the information publicised on the social medium, by joining any of our pages. The user can gain access at any moment to the privacy policies of the social medium itself, and also configure his or her profile to guarantee privacy. EUROFINS LGS MEGALAB ANÁLISIS CLÍNICOS S.L.U has access to and treats the public information of the user, and especially his contact name. These data are only used within the Social Medium itself. They are not added to any file.

In relation to the rights which assist you in the current regulations on Data Protection, you may obtain more information by going to the following page: http://lgs-analisis.avisolegal.info/99_arco.html.

Further information on Data Protection at the web page: http://lgs-analisis.avisolegal.info/